By accessing this website, you are agreeing to be bound by these Terms and Conditions (“Terms”) in a legally binding agreement between you (“User,” “you,” or “your”) and ROYAL CUDDLE SUPPORT SERVICES PVT. LTD. (“Merchant,” “we,” “us,” or “our”). Please read these Terms carefully before using our website or services. If you do not agree with these Terms, you may not access or use our Platform.
We reserve the right to update or modify these Terms at any time. Please check this page periodically for updates. Continued use of the Platform following any changes indicates your acceptance of those changes.
You confirm that you have the legal right, authority, and capacity to agree to these Terms and to use the Platform in accordance with them.
“Platform” refers to www.royalcuddle.com or any associated mobile application through which we offer services.
“Transaction” means any order or request placed by the User to purchase our services or products.
“Transaction Amount” means the amount paid for any such Transaction.
“Payment Instrument” includes credit/debit cards, UPI, net banking, wallets, IMPS, or any other valid digital payment modes.
“User” refers to any individual or entity using our Platform to avail of services.
We reserve the right to collect, store, and use any information you provide in connection with a Transaction or inquiry, to fulfill your request, contact you regarding services, or improve user experience.
By using our Platform, you agree to:
Provide accurate, up-to-date, and complete personal and payment information.
Maintain the confidentiality of your login and security credentials.
Use the Platform only for lawful and intended purposes.
You may not:
Use the Platform for unauthorized or illegal purposes.
Harvest or collect user data without permission.
Bypass, disable, or interfere with Platform security features.
Use automated tools (like bots or scrapers) to access or manipulate the Platform.
Post false or misleading reviews or content.
Attempt to impersonate another user or entity.
Transmit viruses, spam, or malicious code.
Violate any local, national, or international laws or regulations.
If you receive a defective service or product, your sole remedy is to initiate the refund process in accordance with our Refund Policy.
We expressly disclaim any liability for:
Third-party fraud or unauthorized use of Payment Instruments.
Service interruption, data loss, or technical issues.
Disputes between Users or between Users and third parties.
You agree to indemnify and hold ROYAL CUDDLE SUPPORT SERVICES PVT. LTD., its affiliates, and agents harmless from any loss or claim arising from your breach of these Terms.
When submitting reviews, you agree that:
You have firsthand experience with the service being reviewed.
Your review does not contain offensive, hateful, or discriminatory content.
You are not posting on behalf of a competitor.
You do not misrepresent facts or mislead others.
We reserve the right to accept, reject, or remove any review at our discretion.
These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, India.
Disputes shall be resolved through arbitration in Bengaluru in accordance with the Arbitration and Conciliation Act, 1996.
The language of arbitration shall be English, and proceedings shall remain confidential.
For questions, concerns, or complaints regarding your Transaction or experience on our Platform (including double payments, unauthorized transactions, or refund issues), please contact our Grievance Officer at:
Grievance Officer
ROYAL CUDDLE SUPPORT SERVICES PVT. LTD.
Email: info@royalcuddle.com
Phone: +91 9935228666
Initiating a Transaction on this Platform constitutes a binding agreement with us.
You are responsible for ensuring the accuracy of payment and personal information.
We may share your details with third parties for fraud verification or legal compliance.
We do not guarantee the Platform will always be secure or free from errors or viruses.
Any content, reviews, or links from other users or third parties do not represent our opinions or endorsement.
By continuing to use www.royalcuddle.com, you acknowledge that you have read, understood, and agreed to these Terms.
